Effective Date: April 30, 2025
2521059 Ontario Inc. d.b.a New North Greenhouses ("we," "our," or "us") is committed to protecting the privacy of our customers and website visitors. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and other applicable Canadian privacy laws
1. Information We Collect
We collect personal information that you voluntarily provide to us when you:
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Make a purchase or place an order
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Sign up for our newsletter or promotional communications
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Register for workshops or events
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Contact us with inquiries or feedback
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Participate in surveys or promotions
The types of personal information we may collect include:
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Name
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Email address
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Mailing address
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Phone number
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Payment information (processed securely through third-party payment processors)
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Purchase history
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Preferences and interests related to gardening and our products
We also collect non-personal information automatically when you visit our website, such as:
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IP address
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Browser type and version
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Pages visited and time spent on our site
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Referring website addresses
2. How We Use Your Information
We use the collected information to:
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Process and fulfill your orders
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Communicate with you about your orders, inquiries, or customer service requests
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Send you promotional materials, newsletters, and information about upcoming events or workshops (with your consent)
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Improve our website, products, and services
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Personalize your experience with our offerings
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Comply with legal obligations and prevent fraudulent activities
3. Consent
By providing us with your personal information, you consent to our collection, use, and disclosure of that information as described in this Privacy Policy. You may withdraw your consent at any time, subject to legal or contractual restrictions and reasonable notice. To withdraw your consent, please contact us using the information provided below.
4. Disclosure of Your Information
We do not sell, rent, or trade your personal information to third parties. However, we may share your information with:
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Service providers who assist us in operating our website, conducting our business, or servicing you (e.g., payment processors, email service providers), provided they agree to keep your information confidential
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Law enforcement agencies, regulatory bodies, or other parties as required by law or to protect our rights and the safety of others
5. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, disclosure, alteration, or destruction. These measures include:
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Secure servers and encryption of sensitive data
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Regular security assessments and updates
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Restricted access to personal information to authorized personnel only
Despite our efforts, no method of transmission over the Internet or electronic storage is completely secure. Therefore, we cannot guarantee absolute security.
6. Retention of Personal Information
We retain your personal information only as long as necessary to fulfill the purposes for which it was collected, to comply with our legal obligations, resolve disputes, and enforce our agreements. When your information is no longer needed, we will securely delete or anonymize it.
7. Your Rights
You have the right to:
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Access the personal information we hold about you
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Request corrections to any inaccuracies in your personal information
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Withdraw your consent to our use of your personal information
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Request the deletion of your personal information, subject to legal and contractual obligations
To exercise any of these rights, please contact us using the information provided below.
8. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to enhance your browsing experience, analyze site traffic, and personalize content. You can set your browser to refuse cookies or alert you when cookies are being sent. However, some parts of our website may not function properly without cookies.
9. Third-Party Links
Our website may contain links to other websites that are not operated by us. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review the privacy policies of any external sites you visit.
10. Children's Privacy
Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children without parental consent. If we become aware that we have inadvertently received personal information from a child, we will delete such information from our records.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post the updated policy on our website with the revised effective date. Your continued use of our website after any changes indicates your acceptance of the updated Privacy Policy.
12. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our handling of your personal information, please contact us at:
New North Greenhouses
719 Airport Rd, Sault Ste. Marie, ON P6A 5K6
Email: info@newnorthgreenhouses.ca
Phone: 705 779 2168
